1. Acceptance of Terms
Welcome to the website www.itsfurmates.com (hereinafter referred to as the “Site”), owned by the company De Mascotas S.A. The terms and conditions described below (hereinafter referred to as the “Terms and Conditions”) are intended to regulate the use made by individuals who access the Site. Accessing, browsing, and using the Site implies full and unconditional acceptance of these Terms and Conditions. If the User does not agree with them, they must refrain from using the Site.
2. Purpose
The Site is intended exclusively for the commercialization of pet products to distributors, veterinary clinics, pet shops, and authorized businesses, and does not make direct sales to end consumers. The User declares under oath that they act as a merchant, professional, or company, and that the products purchased will be intended for resale or professional use.
3. User Registration
To make purchases, the User must register by providing truthful, complete, and up-to-date information. The owner of the Site reserves the right to:
- Approve or reject registration requests.
- Request additional commercial documentation.
- Suspend or cancel accounts in cases of non-compliance or misuse.
The User is also responsible for maintaining the confidentiality of their account and password.
4. Products and Availability
The products displayed on the Site are subject to stock availability. Images are for illustrative purposes and there may be minor variations compared to the final product without this constituting a breach. The owner of the Site reserves the right to modify prices and commercial conditions without prior notice.
5. Prices and Taxes
All prices are expressed in Argentine pesos unless otherwise indicated and do not include taxes, which will be detailed on the corresponding invoice in accordance with applicable regulations.
6. Purchase Conditions
Purchases made through the Site constitute commercial offers subject to confirmation by the owner, who may reject orders for operational, commercial, or credit-related reasons. An order will only be considered accepted once it has been confirmed through the authorized channels.
7. Payment Methods
Available payment methods will be indicated on the Site and may include bank transfers, electronic payment methods, or other arrangements agreed upon with the User. The Site reserves the right to modify the available payment methods.
8. Shipping and Delivery
Shipping conditions, timelines, and costs will be informed at the time of purchase or agreed upon with the User. Delivery times are estimates and may be affected by external factors. Risk related to the products is transferred to the User at the time of delivery to the carrier or pickup at the warehouse, as applicable.
9. Exchanges and Returns
Due to the commercial and professional nature of the operations, consumer protection regulations do not apply. Exchanges or returns will only be accepted in the following cases:
- Products with manufacturing defects.
- Verifiable errors in shipment.
Returns must be reported within 5 days of receiving the goods, maintaining the original packaging and without use.
10. Intellectual Property
All content on the Site (trademarks, logos, texts, images, designs, software) is the property of the Site owner or third-party licensors and is protected by applicable legislation. Total or partial reproduction without express authorization is prohibited.
11. Liability
The owner of the Site shall not be liable for:
- Damages resulting from improper use of the products.
- Service interruptions due to technical reasons or force majeure.
- Incorrect information provided by the User.
12. Data Protection
Personal data provided will be processed in accordance with Law 25.326 on Personal Data Protection and will be used solely for commercial and operational purposes related to the contractual relationship.
13. Modifications
The owner of the Site may modify these Terms and Conditions at any time. Modifications will come into effect upon their publication on the Site.
14. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Argentine Republic. In the event of any dispute, the parties submit to the jurisdiction of the ordinary courts of the City of Buenos Aires, waiving any other jurisdiction or venue.